Shipping Policy

Last updated: 3 September 2026

Ocean Towel is an Australian registered business name (ABN 16 681 494 628). Questions may be sent to info@oceantowel.com.au.

Where we deliver

Currently available destinations and services are shown at checkout after a valid delivery address is entered. If a destination is unavailable, contact us before ordering.

Processing

In-stock orders are generally prepared on the same or next business day. Weekends, public holidays, peak periods, promotions, personalised products and stock issues can extend processing. We will contact you if a material delay affects your order.

Rates and delivery estimates

Shipping rates are calculated or selected at checkout based on the order, service and destination. Delivery windows shown by us or a carrier are estimates and begin after dispatch. Remote locations and events outside our reasonable control may take longer.

Tracking

Where tracking is available, details are sent after dispatch. Tracking can take time to update after a label is created.

Address accuracy and returned parcels

Please check the address before placing your order. If a parcel is returned because an address is incomplete or incorrect, or because it was unclaimed, reasonable reshipping costs may apply.

Lost or damaged deliveries

Contact us promptly at info@oceantowel.com.au with your order number and relevant photographs if a parcel arrives damaged. If tracking shows an unexplained delay, allow a short carrier investigation period and contact us so we can assist. Your rights under Australian Consumer Law are not affected.

Local pickup

Local pickup is not offered unless it is expressly displayed as an available checkout method.