Help
Frequently Asked Questions
Quick answers about our towels, ordering, delivery, payments and returns.
The towels
What is a sand-free beach towel?
A sand-free or sandless beach towel uses a tightly woven performance fabric that makes dry sand much easier to shake off than it is from traditional looped cotton.
What is the best sand-free beach towel?
Look for effective sand release, quick drying, comfortable fabric, practical size and low packed bulk. The best choice depends on how and where you plan to use it.
Do sand-free beach towels work?
Yes. The fabric construction significantly reduces dry sand clinging to the towel. No towel is completely immune to wet sand, but dry sand should shake away much more easily.
What makes a beach towel sand-free?
A smooth, tightly woven surface gives sand fewer loops and gaps to catch in. This makes dry grains easier to release with a shake.
Are sand-free towels worth it?
They are particularly useful for regular beachgoers and travellers who want less sand, faster drying and a more compact towel in their bag.
Shopping basics
What shipping methods are available?
Current Standard, Express and international options are shown at checkout for the delivery address entered.
What are your shipping and return policies?
See our Shipping & Delivery and Returns, Exchanges & Refunds pages for the current conditions.
Do you ship internationally?
The new store currently accepts delivery addresses in Australia and New Zealand. Available services and pricing are confirmed at checkout.
Payments
What payment methods are accepted?
The payment methods currently available for your location are displayed securely at checkout.
Do you accept international credit cards?
Supported international cards can be used through the payment options shown at checkout. Your card provider may apply currency or international transaction fees.
Do you charge sales tax on any item?
Australian prices include GST where applicable. International customers may be responsible for destination duties, taxes or import charges.
Shipping & returns
I want to return my purchase. What do I do?
Read the Returns, Exchanges & Refunds policy, then contact us before sending anything back. Include your order number and the reason for your request.
How long does it take for me to get a refund?
Approved refunds are processed promptly. The time before funds appear in your account depends on the original payment provider and your financial institution.
How can I cancel or change my order?
Contact info@oceantowel.com.au as soon as possible. We can only change or cancel an order before it has entered fulfilment or been dispatched.
How can I get assistance if I need it?
Use our Contact form or email info@oceantowel.com.au. For an existing purchase, include your order number so we can help faster.