Privacy Policy

Last updated: 3 September 2026

Ocean Towel is an Australian registered business name (ABN 16 681 494 628). Questions may be sent to info@oceantowel.com.au.

Information we collect

We may collect your name, contact details, billing and delivery information, order and account history, enquiries, marketing preferences, device and browser information, IP address, cookie identifiers and information about how you use our website. Payment card details are processed by the payment provider shown at checkout and are not stored in full by Ocean Towel.

Why we use it

We use personal information to operate the website; process payments, orders, deliveries, returns and customer support; prevent fraud and secure the service; maintain business and tax records; improve products and website performance; and send marketing where you have consented or where otherwise permitted by law.

Service providers

Information may be handled by WooCommerce and our WordPress hosting providers; payment providers such as Stripe; delivery and fulfilment providers; analytics services such as Google; advertising and measurement services including Meta and TikTok; email and customer-marketing services including Klaviyo; and transactional email providers including Mailjet and Resend. These providers may process information outside Australia under their own privacy terms and applicable safeguards.

Cookies and tracking choices

Necessary cookies support security, carts, checkout and account functions. Optional analytics and marketing technologies are controlled through the cookie preferences panel. You may change your selection at any time using “Cookie settings” in the footer. Browser controls may also be used, although disabling necessary cookies can prevent checkout from working.

Marketing

We record the wording, source, date and selected state of marketing consent where reasonably available. You may unsubscribe through any marketing email or contact us. Transactional messages about an order are not marketing messages.

Cloudflare Turnstile

Our forms may use Cloudflare Turnstile for spam and abuse prevention. Its operation is subject to Cloudflare’s Turnstile Privacy Addendum.

Storage, security and retention

We take reasonable technical and organisational steps to protect information. We retain records for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute requirements, then delete or de-identify them where appropriate.

Access, correction and complaints

You may request access to or correction of personal information, withdraw marketing consent, or make a privacy complaint by emailing us. We will respond within a reasonable period. You may also contact the Office of the Australian Information Commissioner.

Changes

We may update this policy when our services or legal obligations change. The current version and update date will remain on this page.