Help
Returns & Exchanges
Clear help when something is not right.
Change of mind
Eligible unused products may be returned or exchanged under our current change-of-mind policy. Final eligibility, timeframes and return costs should be confirmed in the store policy before launch.
Faulty, damaged or not as described
Your rights for faulty or misdescribed products are separate from any voluntary change-of-mind policy. Nothing in this policy is intended to exclude rights that cannot be excluded under Australian Consumer Law.
Need help with an order?
Contact us with your order number and a short description of the issue.